Returns & Refund Policy
Last Updated: 06/02/2026
This Returns & Refund Policy applies to all purchases made on https://kroscosmetics.com
and complies with the EU Consumer Rights Directive.
1. No Returns Due to Hygiene Reasons
Due to the nature of cosmetic and beauty products, we do not accept returns or exchanges once a product has been opened or used, for hygiene and health protection reasons.
This exception is permitted under Article 16(e) of the EU Consumer Rights Directive, which applies to sealed goods that are not suitable for return once unsealed.
By placing an order on our website, you acknowledge and agree to this condition.
2. Sealed Products
If a cosmetic product is delivered sealed and remains unopened and unused, the right of withdrawal may only apply if the seal remains intact.
Once the seal is broken, the product becomes non-returnable.
3. Damaged, Defective, or Incorrect Items
We will happily resolve any issues if:
You receive a damaged product
You receive a defective product
You receive the wrong item
What to Do
Please contact us within 48 hours of delivery at:
Include:
We will offer a replacement or refund, depending on the situation.
4. Refunds for Defective or Incorrect Products
Approved refunds are processed within 14 days
Refunds are issued to the original payment method
Return shipping costs will be covered by us where applicable
5. Allergic Reactions
We are not responsible for allergic reactions or sensitivities.
Customers are responsible for:
Reviewing ingredient lists before purchase
Performing a patch test before full use
6. Contact Us
For any questions regarding this policy, please contact:
Kros Cosmetics
📧 Email: [email protected]
🌐 Website: https://kroscosmetics.com